Privacy Policy
Last updated: 27 September 2026
PrimeGround Projects respects your privacy. This policy explains how we handle personal information when you contact us, request a quote or submit an enquiry through our website, Facebook or Instagram.
Information we collect
We collect information you provide, including your name, phone number, email address, suburb, requested services and project details. You may also provide a property address or photographs when discussing your project.
How we use your information
We use your information to respond to enquiries, discuss your project, prepare quotes, arrange site visits and provide our services.
Submitting an enquiry allows us to follow up about that enquiry. We will seek your consent before sending unrelated promotional emails or text messages. You can withdraw that consent at any time by contacting us or using the unsubscribe option provided.
Sharing your information
We may share relevant information with people and service providers helping us respond to your enquiry or deliver your project, and where disclosure is required by law.
When you submit a Facebook or Instagram form, Meta also processes your information under its own privacy policy.
Storage and protection
We take reasonable steps to protect personal information against misuse, loss and unauthorised access. We retain information for business needs and applicable record keeping requirements, then take reasonable steps to delete or deidentify it when it is no longer needed.
We store customer enquiries in Meta’s systems and our email accounts. These providers may process or store personal information on servers outside Australia.
Access, corrections and complaints
You can contact us to request access to your personal information, correct inaccurate details or raise a privacy concern. We may need to verify your identity before acting on a request.
We will review privacy complaints, investigate the concern and respond with the outcome and any steps we propose to take.
Contact
PrimeGround Projects
Email: contact@primegroundprojects.com.au
Updates
We may update this policy when our information handling practices change. The latest version will be published on this page.